Customer Service Representative (CSR) - GraPARI Palembang

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Palembang branch and become the face of exceptional customer service in the telecommunications industry. In this dynamic role, you will engage directly with customers, addressing their queries and concerns with professionalism and empathy. Our Palembang branch is a vibrant hub of innovation and customer-centric solutions, offering you a unique opportunity to grow and thrive in a supportive environment.

As a CSR at GraPARI Palembang, you will handle inbound and outbound calls, ensuring that every customer interaction is seamless and satisfying. You will leverage our advanced CRM system to manage customer data efficiently, and you will have the chance to develop your skills in a fast-paced, customer-focused environment. This is your chance to make a real difference in the lives of our customers while advancing your career in the telecommunications sector.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with account management, billing inquiries, and service upgrades.
• Use our CRM system to log and track customer interactions and issues.
• Collaborate with technical support teams to resolve complex customer issues.
• Maintain a high level of customer satisfaction by adhering to our service level agreements.
• Provide feedback and suggestions to improve our customer service processes.
• Participate in training programs to enhance your skills and knowledge.
• Contribute to team goals by maintaining a positive and professional demeanor.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the telecommunications industry.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Familiarity with CRM systems, such as Salesforce or Zendesk.
• Ability to work independently and as part of a team.
• Professional demeanor and a customer-centric approach.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or telecommunications is a plus.

🛠️ Keahlian

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