Customer Experience Specialist (Mandarin Speaking) - Remote in Bali

Join Klook, the leading travel activities and services platform, and become a key player in shaping exceptional customer experiences for our Mandarin-speaking users. As a Customer Experience Specialist (Mandarin Speaking), you’ll be the voice of our brand, ensuring our customers in Bali receive the highest level of service and support. This remote role offers a unique opportunity to work with a global team while contributing to the growth of a company that’s revolutionizing the travel industry.

In this role, you’ll handle customer inquiries, resolve issues, and provide personalized recommendations using our proprietary platform. You’ll also collaborate with our team to continuously improve our services and ensure our Mandarin-speaking customers have a seamless and enjoyable experience. This is a fantastic opportunity to grow your career in the travel industry while making a meaningful impact on our customers' journeys.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints in Mandarin, providing timely and professional responses.
• Resolve customer issues and escalate complex cases to the appropriate teams.
• Provide personalized recommendations and itineraries based on customer preferences and interests.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the product and marketing teams to enhance the customer experience.
• Participate in training sessions and workshops to continuously improve your skills and knowledge.
• Maintain accurate and up-to-date records of all customer interactions.
• Stay informed about the latest trends and developments in the travel industry to provide informed advice to customers.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin both spoken and written.
• Proven experience in customer service, preferably in the travel or hospitality industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and multitasking abilities.
• Familiarity with customer relationship management (CRM) software, such as Salesforce or Zendesk.
• Ability to work independently and as part of a team.
• Passion for travel and a desire to share your knowledge and expertise with others.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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