E-commerce & Reservation Executive - Hospitality Industry

Join Amerta Experience Hospitality Management, a leading hospitality company based in the vibrant heart of Denpasar, Bali. We are seeking a dynamic and customer-focused E-commerce & Reservation Executive to enhance our digital presence and streamline our reservation process. In this role, you'll be at the forefront of our e-commerce strategy, leveraging tools like Shopify and Booking.com to drive sales and improve customer satisfaction. This is your chance to make a tangible impact on our business, working closely with our team to deliver exceptional service and grow our online presence.

As an E-commerce & Reservation Executive at Amerta Experience Hospitality Management, you'll be responsible for managing our online booking platform, ensuring seamless customer interactions, and optimizing our e-commerce operations. This role is perfect for someone with a passion for hospitality, a knack for digital tools, and a desire to create unforgettable guest experiences. Join us and be part of a team that values innovation, excellence, and the unique charm of Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our online booking platform, ensuring a seamless and user-friendly experience for our guests.
• Leverage e-commerce tools like Shopify to drive sales and improve our digital presence.
• Collaborate with the sales and marketing teams to promote our properties and services online.
• Handle customer inquiries and reservations efficiently, providing exceptional service.
• Monitor and analyze booking data to identify trends and opportunities for improvement.
• Stay updated with the latest trends and technologies in the hospitality and e-commerce industries.
• Work closely with the team to ensure that our digital and physical operations are well-coordinated.
• Contribute to the development and implementation of our e-commerce and reservation strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in e-commerce and reservation management, preferably in the hospitality industry.
• Proven experience with e-commerce platforms like Shopify, Booking.com, or similar.
• Strong communication and interpersonal skills to handle customer inquiries and complaints.
• Excellent organizational and problem-solving skills.
• Proficiency in English, both written and spoken.
• Familiarity with data analysis tools and techniques.
• Passion for the hospitality industry and a desire to create exceptional guest experiences.

🛠️ Keahlian

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